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Communicating with Customers

Duration:

Half Day

Intended for:

This is a basic training course for anyone that deals with customers over the phone.

Contents:

All the training materials necessary to run your own course:

Effective Telephone Skills
Building Rapport
Getting the Facts
Discussing Solutions
Taking Action

Objectives:

By the end of this training course, participants will:

Understand how customers should be treated when they call
Know how to build rapport
Be able to use questioning and listening skills to get the facts
Have practised discussing solutions
Have agreed actions that they are going to take

Contact Us

+27 82 0822674
+27 72 828 9534

Fax us

0866 531127

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