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"Since you came into our business life we have seen major changes, every time we implement your strategies we move forward towards our final goal. You really opened our business mind set, and created a hole new look for our business and minds. Thank you Susan DBN

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I just found it interesting to talk to adults I admired, and to discover that the path they took was never all that clearly defined. It was comforting to me when I figured out that you don't have to know what you want to do with your life you just have to take a few steps in one direction, and other opportunities will open up.
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Customer Care/Client Service Course

This course is aimed at providing individuals with the necessary skills that will enable them to serve the customers/clients in a professional manner, thus improving your organisation's image.

Course framework:

The Role of Employees as Image Builders
Rights and Expectations of the Client
Professional Interpersonal Behaviour
Temperament questionnaire
Professional Communication
Why people misunderstand each other
Communication barriers
Body Language
Physical Appearance
Handle and Resolve Conflict
Dealing with Difficult Situations
Telephone Etiquette and Manners
Characteristics of an Excellent Employee
Practical application

Venue

Date: Two day event
Location: Johannesburg
Cost: R 2,430.00 per delegate (Excl VAT)

CONTACT PAGE ABOVE
Company: Need More Business Training
Minimum delegates: 10